Privacy Policy

Burdens Lifted Coaching

Effective Date: October 28, 2025

1. Introduction

Monica Burden, operating as Burdens Lifted Coaching ("we," "us," or "our"), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website burdenslifted.com, use our services, or communicate with us via phone, email, text message, or video conferencing.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information You Provide

We collect information that you voluntarily provide to us when you:

• Contact us through our website forms or by email

• Schedule coaching sessions through our online booking system (Calendly)

• Sign up for our coaching services

• Communicate with us via phone, email, text message, or video conferencing

• Make payments for our services

This information may include:

• Name and contact information (email address, phone number, mailing address)

• Payment information (processed securely through Stripe, QuickBooks, or Venmo)

• Session scheduling preferences and availability

• Information shared during coaching sessions and communications

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address and browser type

• Pages visited and time spent on our website

• Referring website addresses and search terms used to find our website

2.3 Information from Third-Party Services

We use the following third-party services that may collect information:

• HighLevel CRM: Customer relationship management and communication tracking

• Calendly: Appointment scheduling information

• Zoom: Video conferencing for virtual coaching sessions (including video, audio, and chat data transmitted during sessions)

• Stripe, QuickBooks, and Venmo: Payment processing information

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our coaching services

• Schedule and conduct coaching sessions via phone, video conferencing, or in person

• Process payments and maintain billing records

• Communicate with you about appointments, services, and updates

• Send appointment reminders and follow-up messages via text, email, or phone

• Respond to your inquiries and provide customer support

• Maintain coaching records for quality assurance and professional development

• Comply with legal obligations and enforce our terms and conditions

4. Text Messaging and Phone Communications

By providing your phone number and consenting to receive communications, you agree that we may contact you via:

• Text messages (SMS): Appointment reminders, scheduling confirmations, and service-related updates

• Phone calls: Coaching sessions and appointment-related communications

• Email: Session follow-ups, scheduling, and general communications

Message Frequency: Message frequency varies based on your coaching schedule and interactions with our services. Typically, you may receive 1-5 messages per week.

Opt-Out: You may opt out of text messages at any time by replying "STOP" to any text message. You may also contact us at [email protected] or 859-893-7715 to opt out. Please note that opting out of text messages may affect our ability to provide timely appointment reminders and service updates.

5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, including HighLevel (CRM), Calendly (scheduling), Zoom (video conferencing), Stripe, QuickBooks, and Venmo (payment processing). These providers are contractually obligated to protect your information and use it only for the purposes we specify.

5.2 Professional Consultation

In some cases, anonymized and de-identified information (with all personal details removed) may be shared with other coaching professionals for consultation or training purposes, consistent with professional ethics standards.

5.3 International Coaching Federation (ICF)

Your name and email address are shared with the International Coaching Federation as part of an official log of coaching hours for coach accreditation purposes. The ICF uses this information solely to verify coaching through random audits.

5.4 Legal Obligations

We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others. Note that coaching relationships are not legally privileged, and records can be subpoenaed. In circumstances of imminent danger or egregious harm, we may be compelled to share information with appropriate entities.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include secure data storage, encryption of payment information, and restricted access to personal data. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Coaching session notes may be retained for professional development and quality assurance purposes. You may request deletion of your information at any time, subject to legal and contractual retention requirements.

8. Your Privacy Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you

• Correction: Request correction of inaccurate or incomplete information

• Deletion: Request deletion of your personal information, subject to legal obligations

• Opt-Out: Opt out of marketing communications or text messages

• Object: Object to processing of your information in certain circumstances

To exercise these rights, please contact us.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected information from a child under 18, please contact us immediately so we can delete it.

10. Third-Party Links

Our website may contain links to third-party websites (such as Calendly for scheduling and Zoom for video conferencing). We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Information

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us.

By using our services, you acknowledge that you have read and understood this Privacy Policy.